Cookie Policy

The Sites use cookies. You can find out more about cookies and how to control them below.

By using the Sites, you accept the use of cookies in accordance with this cookie policy. If you do not accept the use of these cookies, please disable them following the instructions in this cookie policy.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a userís device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit

What cookies do we use on the Sites?

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. This category of cookies cannot be disabled.

Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies do not collect information that can identify you. All the information that these cookies collect is anonymous and is only used to improve how the website works.

Our website uses Google Analytics cookies. Information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit You may opt out of tracking by Google Analytics by visiting

Functional cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region). These cookies do not collect information that can identify you. All the information that these cookies collect is anonymous and is only used to improve how the website works.

How to disable or delete cookies?

You may disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to disable all cookies (including strictly necessary cookies) you may not be able to access all or parts of the Sites.

Disabling a cookie or category of cookie does not delete the cookie from your browser. You will need to do this separately within your browser.

If you would like to make changes to your cookie settings, please go to the 'Options' or 'Preferences' menu of your browser. Alternatively, go to the 'Help' option in your browser for more details.

To learn more about the cookie settings for your browser, please select the links below:

If you have disabled one or more analytical cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

Except for strictly necessary cookies, all cookies will expire after two years.

Use of Information and grounds for processing

Personal Information

We use your Personal Information that is collected on these Sites primarily for the following purposes:

We use your Personal Information for these purposes on the basis that such use of your personal information is necessary: (i) to fulfil a contract that we have in place with you, (ii) for the purposes of our or a third partyís legitimate interests (including our legitimate commercial and related interests, such as our interests as a global consumer electronics products manufacturer and service provider in improving our products and services, understanding our customers and potential customers plus providing you with information on our products and services); or (iii) for compliance with a legal obligation to which we are subject, or where you have given us your consent.

Sharing and Disclosure of Information

The following are some examples of how we may share or disclose your Personal Information:

  • To fulfil a service to you. For example, if you purchase or download an item from the Sites we may share your Personal Information in order to provide the item to you. In addition, if you email us a question, we may use your email address to process your request and respond to your question. In addition, if you purchase a product via the Sites, we may need to share your data with third parties in order to have that product delivered to you and installed as you requested. Also, if you are entering a competition or prize draw, we may use your Personal Information in order to fulfil the terms of that promotion.
  • To our parent company, subsidiaries and affiliates in order to better serve you. Medsportiv may have to share your data with these parties in order to provide you with services that have been requested by you, or so that we can ensure our services and products are meeting your needs. For example, in some instances Medsportiv may be required to transfer your data to our parent company in the Republic of Korea in order to provide you with a product or service requested by you, but will do so in full compliance with all applicable data protection legislation (including but not limited to the Act).
  • To selected third-parties including:
  1. Service providers, agents or independent contractors who help us maintain our Sites and provide other administrative services to us (including, but not limited to, order processing and fulfilment, providing customer service, maintaining and analysing data, sending customer communications on Medsportiv's behalf, and entry collection, winner selection and prize fulfilment for contests, sweepstakes and other promotions).
  2. Business partners where necessary, to enable you access to services you request or sign up for through our products or any promotional material related to these services.
  3. Other third-parties to provide you with promotional or marketing communications, which we feel you are interested in or may be relevant to you. This is only if you have opted in to receiving such communications and you may opt out at any time by writing to us or clicking an opt-out link at the bottom of any third party marketing emails.

We will seek to ensure that these unaffiliated third parties will not use the Personal Information in a way which is outside the scope of this privacy policy and where applicable, for any purpose other than to provide the administrative services for which they are responsible. Because such unaffiliated third-party service providers help us administer our Sites they will have access to users' Personal Information, if you do not wish for our unaffiliated third-party service providers to have access to your information, please do not register or submit any Personal Information to us.

  • To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property, including the rights and property of Medsportiv or act in urgent circumstances to protect the personal safety of our end users.
  • To third parties as part of any corporate reorganisation process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.
  • To protect against potential fraud, we may verify with third parties the information collected from these Sites. In the course of such verification, we may receive Personal Information about you from such services.
  • To strategic partners, agents or other unaffiliated parties, but only with your additional express consent. These parties may use your Personal Information to contact you with an offer or advertisement related to a product or service.

Except as described in this privacy policy or at the time we request the information, we do not otherwise use, share or otherwise disclose your Personal Information to any third parties.

Collection and use of information from children under the age of 13

Medsportiv does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to use the Sites. If you are under 13 please do not attempt to register on the Sites or send us any Personal Information.

Forums, Chat Rooms and Other Public Posting Areas

Please note that any information you include in a message you post to any product review board, chat room, forum or other public posting area is available to anyone with Internet access. If you do not want people to know your e-mail address, for example, do not include it in any message you post publicly.

Third Party Web Sites

This statement applies solely to information collected on the Sites. The Sites may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites.


In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the Personal Information and Non-Personal Information collected via the Sites.

Changes to this Privacy Policy

We reserve the right to change this privacy policy from time to time in our sole discretion. When we do, we will also revise the "Last Updated" date at the bottom of this privacy policy and only where appropriate, this may be communicated to you via email. Please check back frequently to see any updates or changes to our privacy policy.


We use reasonable technical and organisational methods to safeguard your information, for example, by password protecting (via usernames and passwords unique to you) certain parts of the Sites and by using SSL encryption and firewalls to protect against unauthorised access, disclosure, alteration or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software

Whilst we will use all reasonable efforts to safeguard your information, you acknowledge that data transmissions over the internet cannot be guaranteed to be 100% secure and for this reason we cannot guarantee the security or integrity of any Personal Information that is transferred from you or to you via the internet and as such, any information you transfer to Medsportiv is done at your own risk.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using these Sites or providing Personal Information to us you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of these Sites. We may post a notice on our Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.


Your Personal Information will be retained for as long is reasonably necessary for the purposes listed in this policy and these are either for legitimate business interests, as required by law or as necessary to perform a service to you. Please contact us for further details of applicable retention periods.

We may keep an anonymised form of your Personal Information which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

Governing Law / Venue / Forum

This Agreement shall be governed by the laws of England and Wales.

Your Rights

You have the right to: (i) request information on and access to all the Personal Information we hold about you; (ii) request that any inaccurate Personal Information we hold be corrected; (iii) to object to certain types of processing of your Personal Information we carry out (including the right to opt-out of any direct marketing); (iv) request that we delete the Personal Information we hold about you, subject to our retention policies; and (v) to request a copy of your Personal Information in a machine readable, commonly used format (or to request we transfer your Personal Information in such a format to a third party service provider).

Whilst some of these rights can be exercised by you directly through the Sites many of the rights, such as those relating to requests to delete your personal information, will need to be submitted to us. We will consider such responses and respond to you within 30 days. We may charge you a small fee and may require verification of your identity for providing a copy of your information as permitted by law

Quick Reference:

Transparency and to be informed You have the right to be informed about how your personal information is used. This information, where applicable is either listed in this privacy policy, or you can contact us for further information.
Rectification Where any of the personal information we hold about you is incorrect, you have the right to request rectification of this.
Erasure and restriction of processing You have the right to request erasure of your personal information or to request a restriction on how we use it, these rights are not absolute and we may need to retain your personal information, for example to comply with a legal obligation, or to exercise or defend a legal claim.
Object You have the right to object to your personal information being used for a particular purpose and you can exercise these rights, for example, via an unsubscribe link at the bottom of any email.
Access You have the right to request information concerning the personal information we hold that relates to you.

Transfer Outside of the EEA

If you choose to provide us with Personal Information, Medsportiv may transfer the information to its affiliates and subsidiaries or to other third parties, across borders and store it a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us, our parent company in the Republic of Korea or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Please note, these may be to other jurisdictions around the world, which may not have the same data protection laws as your country, but where possible we shall take reasonable measures to procure that your data is protected i.e. by having adequate (data transfer) contracts in place with any transferee(s) and/or by procuring that transferees are certified by mechanisms such as the Privacy Shield (applicable only to the USA).

By providing your Personal Information you should be aware that we will:

  • use your Personal Information for the uses identified above in accordance with this privacy policy; and
  • transfer your Personal Information to a country outside your country of residence, as described above.

We will adopt appropriate safeguards necessary to ensure that your Personal Information is treated securely and in accordance with this policy and applicable laws. For further information on such safeguards, please contact us.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. If you are visiting from a country outside the UK, please note that you are transferring your Personal Information to the United Kingdom, which may not have the same data protection laws as your country.

For Businesses

Where you are acting in the course of your business, we may process your data as reasonably expected to maintain our business relationship, fulfil a service to you and/or to send you marketing content about our products/services. This will be for a legitimate interest, contractual necessity, the administration of justice or to comply with a legal obligation.

Additionally, where any business or any individual acting under the course of a business (whether alone or on behalf of another) shares data with us, we request that you only provide personal information where it is necessary and justifiable under a processing ground, such as contractual necessity, legitimate interest or to comply with a legal obligation. You must also ensure the data subject is aware that you will be sharing their personal information for such purposes and that your collection/processing of their personal information is in accordance with the provisions of Data Protection Law.

Where possible, you will minimise the amount of personal information you share with us, so we both comply with the data minimisation principle. Should you share personal information excessive to the purposes required, it should be in a pseudonymised or anonymised format. All personal information should be transmitted to us in a secure manner.

Should you have any queries on this policy or on your privacy with Medsportiv generally, please either write to our address above directing any communication to the privacy manager, or alternatively email:

If you would like further information, please visit the website of the Information Commissioners Office (the UK data protection authority) on or alternatively contact us.

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